Upon expiration of your paid subscription you will no longer have access to the product or any of its connected services. If you cancel outside of the 60 day money back guarantee period you will have access to QuickBooks Enterprise for the remainder of the 12 month term in which you paid for. If you cancel inside the 60 day money back guarantee period you can opt to receive a refund (see: money back guarantee terms and conditions ). Intuit will authorize your card to ensure prompt order processing, resulting in a temporary hold on your account. If you select the Monthly Option Plan then you will pay the then-current fee over the course of 12 months. You can cancel at any time by going to Account & Settings in QuickBooks and select “Cancel” or by calling 80, prior to your renewal date.īoth the Annual and Monthly Option Plan commits you to a 12-month term fees vary per plan. After 12 months, your credit/debit card account on file will automatically be charged on a monthly or annual basis at the then-current fee for the QuickBooks Desktop Enterprise product and plan you’ve selected until you cancel. Your subscription of QuickBooks Desktop Enterprise Silver, Gold or Platinum is valid for the first 12 months starting from purchase date. Have a good one.If you are not satisfied with QuickBooks for any reason, simply call 80 within 60 days of your dated receipt/purchase confirmation for a full refund of the purchase. This helps refresh website preferences that might be causing problems when you use QuickBooks.Īdditionally, I'll also share this link where you can browse articles that can help you organize payments in QBO: Invoices and Payments Help Articles in QuickBooks Online.įeel free to share more information about your concern by leaving a reply. This can be fixed by clearing your cache and cookies. If the Credit Memo no longer automatically links to a different invoice, it's safe to say that the browser has caused it. Google Chrome and Microsoft Edge: Ctrl+ Shift + N.Here's how to activate incognito mode in some of the most common online browsers: QBO can occasionally be poorly configured which results in unexpected behavior of the program due to overloaded site data. It'll be a great help for me to better understand your situation.Īlso, if you're not using the Automatic Apply Credit feature, I recommend opening a different browser or a private window to help isolate the issue. Moreover, can you provide more details of your second query? You can also share some screenshots. Record payment to the correct invoice once the transaction is deleted. Next, delete the payment linking the Credit Memo and the Invoice. Turn off Automatically apply credits to decide which open invoices you want to apply credit memos to.In your QBO account, go to the Gear icon, then select Account and settings. Let me guide you through the steps on how to sort this out:įirst, make sure to disable the Automatic Apply Credit feature. One of the reasons why the credit was applied to a different invoice is that the Automatic Apply Credit feature is enabled in QuickBooks Online (QBO). Hello there, have here some insights to share about your queries.
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